Policies
At Hoku Beauty, each appointment is personally reserved to provide attentive, customized care. Please review our policies regarding product purchases, returns, and appointment bookings so we can ensure the best experience for every client.
For hygiene and safety reasons, we do not accept returns or exchanges on any skincare product that has been opened, used, unsealed, or altered.
Unopened items may be returned for store credit only if all conditions below are met:
- Product is unopened, unused, and in original packaging
- All safety seals are intact
- Return request is made within 7 days of delivery
Store credit does not expire.
- Product is unopened, unused, and in original packaging
- All safety seals are intact
- Return request is made within 7 days of delivery
Store credit does not expire.
If your order arrives damaged or defective, please notify us within 48 hours of delivery.
Email us with:
- Order number
- Photos of the product and packaging
- Brief description of the issue
Verified damaged items will be replaced at no additional cost. If a replacement is unavailable, store credit will be issued.
Email us with:
- Order number
- Photos of the product and packaging
- Brief description of the issue
Verified damaged items will be replaced at no additional cost. If a replacement is unavailable, store credit will be issued.
The following cannot be returned or refunded:
- Opened or used products
- Products without original packaging
- Items past 7 days from delivery
- Gift cards or promotional items
- Sale or discounted items
- Opened or used products
- Products without original packaging
- Items past 7 days from delivery
- Gift cards or promotional items
- Sale or discounted items
Shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the product arrived damaged or in error.
Return shipping costs are the responsibility of the customer unless the product arrived damaged or in error.
Orders may only be canceled if they have not yet been processed or shipped. Once shipped, all orders are subject to the return policy above.
For return requests or questions, please contact:
Appointments are requested through the contact page on this website.
To secure your appointment, a $60 booking deposit is required. A Square payment link will be sent once your appointment request is received. The deposit will be applied toward your treatment on the day of service.
A minimum of 48 hours’ notice is kindly required to reschedule or cancel an appointment.
Appointments canceled with less than 48 hours’ notice, or missed appointments, may be subject to the full service charge or a deduction from a gift certificate.
Please arrive on time for your appointment. If you arrive more than 15 minutes late, we may need to reschedule your appointment to respect the time reserved for other clients.
To secure your appointment, a $60 booking deposit is required. A Square payment link will be sent once your appointment request is received. The deposit will be applied toward your treatment on the day of service.
A minimum of 48 hours’ notice is kindly required to reschedule or cancel an appointment.
Appointments canceled with less than 48 hours’ notice, or missed appointments, may be subject to the full service charge or a deduction from a gift certificate.
Please arrive on time for your appointment. If you arrive more than 15 minutes late, we may need to reschedule your appointment to respect the time reserved for other clients.